Jobs at Amazon, Check details here

New Delhi, Feb 06 (WD):

Amazon Job Vacancy 2024; Work from Home: Amazon is hiring candidates fulfilling the eligibility criteria for the position of Seasonal MHLS Core Sr Associate. Candidates can check Post details, qualification requirements, How to apply and other related details below:

Interested and eligible candidates can apply online through the official website of Amazon i.e., www.amazon.jobs, or directly apply through the official link available in this article.

Vacancy Details:

• Name of Post: Seasonal MHLS Core Sr Associate
  • Eligibility:
    • Bachelor’s degree
    • Minimum of 1-10 years of experience in international voice process
    • Willingness to handle calls
    • Willingness to work in call center/contact center / Help desk environment
    • Willingness to work in 24*7 support process including night shifts
    • Strong attention to detail and good interpersonal skills
    • Strong decision making and problem solving skills
    • Ability to multi-task and agility to change in a fast-paced dynamic environment
    • Proficient with MS Excel, Word, and email writing
    • Application of Phone and email etiquette in customer interactions

Job Responsibilities:
· Handle inbound and outbound calls from Amazon employees regarding their HR queries
· Receive queries via phone or chat and log contacts into the shared service case management system.
· Responsible to work on Ticketing to resolve the queries received from the employee
· Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
· Adhere to defined processes and ensure delivery in accordance with set quality standards
· Thorough knowledge of policies & processes for multiple Customers group
· Ensure the Service level are achieved at all times for HRS processes
· Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on suitable resolutions
· Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
· Take ownership for query resolution and individual metrics

How to Apply?

☛ All eligible and interested applicants must submit an online application via the official website or the via APPLY LINK provided below.
☛ Online registration is required for all candidates. Applications must only be submitted online.

Apply Online Link

https://www.amazon.jobs/en/jobs/2551648/seasonal-mhls-core-sr-associate